At Seven + Ember, we strive to provide a seamless shopping experience for our customers. This includes ensuring that your orders are delivered in a timely manner and that you are completely satisfied with your purchase. Below outlines our shipping policies and procedures, as well as our process for exchanges.
Shipping
When you place an order with us, we understand that you are eager to receive your items. We work diligently to ensure that your order is processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. For orders received before 12 Noon, we make every effort to process and dispatch all orders on the same day.
Once your order has been shipped, you will receive an email notification with tracking information. This allows you to keep track of your package and estimate its arrival time. Please note that there may be potential delays due to high order volumes or unforeseen circumstances beyond our control.
For domestic shipping within Australia, we provide a simple flat rate shipping option of $15 for all standard orders nationwide. This includes tracking of your parcel at no extra cost. We also offer free shipping for all orders over $150.
If you are located in our area, you have the option of in-store pickup or limited local delivery. Local pickup allows you to skip the shipping fees and collect your order directly. For local delivery, we offer free contactless delivery for orders over $100 within Kinglake and its surrounds. Deliveries are made on Tuesdays and Fridays between 9am and 2pm. We will notify you via text message on the day of our arrival.
Unfortunately, at this time, we do not offer international shipping. However, if you are interested in international shipping, please contact us, and we can provide you with a quote.
Exchanges
We do not exchange for change of mind. We understand that sometimes you may need to exchange an item. If you wish to exchange a product, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. Alternatively, we can facilitate an exchange if required.
Contact Us
If you have any further questions or concerns regarding our shipping or exchange policies, please do not hesitate to contact us. Our dedicated customer support team is here to assist you. You can reach us via email at help@sevenandember.com.au or by phone at 0418404316. We value your satisfaction and will do our best to address any issues or inquiries you may have.
