Shipping policy

 

At Seven + Ember, every candle and home fragrance product is handcrafted with care in small batches. We carefully pack each order and aim to dispatch your purchase as quickly as possible. Below you'll find everything you need to know about our order processing, shipping options, delivery estimates, and tracking.


Order Processing

All Seven + Ember products are hand-poured and packed with care.

  • Orders are typically processed within 1–2 business days (excluding weekends and public holidays).
  • Orders placed before 12:00 pm (AEST) are usually dispatched the next business day whenever possible.
  • Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number.


Handmade Products

As our products are handcrafted in small batches, some items may occasionally be made to order or temporarily out of stock. If this occurs, dispatch may be delayed by a few business days. Should there be a significant delay, we'll contact you as soon as possible with an update.

During busy periods, product launches, seasonal promotions, or Australia Post service disruptions, processing and delivery times may be longer than usual.


Australia-Wide Shipping

We currently ship Australia-wide.


Standard Shipping

  • Flat Rate Standard Shipping: $15 AUD (tracked)
  • Express Shipping: $22 AUD (tracked)
  • Free Standard Shipping: Orders over $150 AUD

 

Shipping costs are calculated and displayed at checkout.

Delivery times vary depending on your location and selected shipping method. Once your parcel has been dispatched, you'll receive an Australia Post tracking link so you can follow your delivery.


Local Delivery

We offer complimentary local delivery within Kinglake and surrounding areas.

  • Free local delivery is available on eligible orders.
  • We'll contact you via SMS using the phone number provided at checkout to arrange a convenient delivery time.


International Shipping

We do not currently offer international shipping through our online store.

If you're located outside Australia and would like to place an order, please contact us at help@sevenandember.com.au for a personalised shipping quote.

Please note that any customs duties, import taxes, VAT, or other government charges imposed by your destination country are the responsibility of the customer.


Ordering for Gifts and Special Occasions

Many Seven + Ember orders are purchased as gifts for birthdays, weddings, anniversaries, Mother's Day, Christmas, and other special occasions.

While we always aim to dispatch orders promptly, we cannot guarantee delivery by a specific date. If your order is required for a time-sensitive event, we recommend ordering well in advance to allow for processing and delivery.


Track Your Order

After placing your order, you'll receive:

  • An order confirmation email.
  • A shipping confirmation email containing your tracking number once your parcel has been dispatched.

Please allow up to 48 hours for tracking information to become available after dispatch.

If your order has not arrived within 10 business days of dispatch, please contact us at help@sevenandember.com.au with your order number, and we'll gladly investigate.

Please ensure your shipping address is correct before completing your purchase. Seven + Ember cannot accept responsibility for parcels delayed or lost due to incorrect address details supplied at checkout.

Please note that payment methods cannot be changed once your order has been confirmed.


Need Assistance?

If you have any questions about your order, shipping, or delivery, our Customer Care team is always happy to help.

Email: help@sevenandember.com.au