Cancellation policy

Subscriptions and Pre-order Cancellation Policy

At Seven + Ember, we aim to make managing your subscription or pre-order simple and transparent. Please read the information below before placing your order.


Monthly Candle Subscriptions

When you purchase a Seven + Ember Monthly Candle Subscription, you'll receive recurring deliveries once a month.

Your payment details are processed securely and will be automatically charged before each scheduled delivery unless you have chosen a prepaid subscription option.


Managing Your Subscription

You can manage your subscription at any time by logging into your customer account. From your subscription dashboard, you can:

  • Skip an upcoming delivery
  • Pause your subscription
  • Change your next delivery date
  • Update your shipping address
  • Update your payment details
  • Cancel your subscription
  • Reactivate your subscription at any time

A link to manage your subscription is also included in your order confirmation and subscription emails.

Unless cancelled before your next billing date, your subscription will automatically renew according to your selected delivery schedule.

For information about eligible returns or refunds, please refer to our Returns & Refund Policy.


Pre-Orders

From time to time, Seven + Ember may offer products for pre-order before they become available.

When placing a pre-order, you are reserving an item that is currently out of stock or scheduled for a future release.

Depending on the product, we may:

  • Charge the full purchase price at checkout; or
  • Take a deposit or authorise your payment method, with the remaining balance charged before your order is dispatched.

Estimated dispatch dates will be displayed on the product page where available.


Cancelling a Pre-Order

You may cancel your pre-order before it has been dispatched by contacting us at help@sevenandember.com.au

Once your pre-order has been fulfilled or shipped, our standard Returns & Refund Policy will apply.


Need Assistance?

If you have any questions about your subscription, pre-order, billing, or upcoming deliveries, we're here to help.

Email: help@sevenandember.com.au