Candle Subscription Box

A curated monthly subscription box icluding one full sized candle, one mini candle and a product/s from small local businesses, all packaged up in a pretty pink gift box.

FREE Shipping is included.

The Seven + Ember Monthly Subscription Box recurs every month and will be charged to your preferred payment method on the 1st of every month.

After payment confirmation, your Subscription Box will be dispatched. You have until the 25th of each month to pause, skip or cancel via this link to your customer portal:

https://sevenandember.com.au/apps/subscriptions/contracts

Seven + Ember | Shipping and Easy Exchange Policy

At Seven + Ember, we work hard to provide a seamless shopping experience for our customers. This includes ensuring that your orders are delivered in a timely manner and that you are completely satisfied with your purchase. Below outlines our shipping policies and procedures, as well as our process for exchanges.

Shipping

When you place an order with us, we understand that you are excited to receive your items. We work diligently to ensure that your order is processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. For orders received before 12 Noon, we make every effort to process and dispatch all orders on the same day. 

Once your order has been shipped, you will receive an email notification with tracking information. This allows you to keep track of your package and estimate its arrival time. Please note that there may be potential delays due to high order volumes or unforeseen circumstances beyond our control.

For domestic shipping within Australia, we provide a simple flat rate shipping option of $15 for all standard orders nationwide. This includes tracking of your parcel at no extra cost. We also offer free shipping for all orders over $150.

If you are located within the Kinglake area, you have the option of limited local delivery. For local delivery, we offer free delivery for orders over $100 within Kinglake. We will notify you via text message on the day of delivery.

Unfortunately, at this time, we do not offer international shipping. However, if you are interested in international shipping, please contact us, and we can provide you with a quote.

Exchanges

We do not exchange for change of mind. We understand that sometimes you may need to exchange an item. If you wish to exchange a product, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. Alternatively, we can facilitate an exchange if required.

Contact Us

If you have any further questions or concerns regarding our shipping or exchange policies, please do not hesitate to contact us. Our dedicated customer support team is here to assist you. You can reach us via email at help@sevenandember.com.au or by phone at 0418 404 316. We value your satisfaction and will do our best to address any issues or inquiries you may have.